No-shows drop, and the host isn’t holding a table that nobody is coming to. A template means the wording is approved once and the name, time and place change for each person.
This is a message about something they already booked. That is different from an offer.
Copy this
Hi {{1}}, your table for {{2}} at {{3}} is booked for {{4}}. Reply here if your group size changes. See you soon.
What to put in the blanks
- The customer’s name, not “Dear customer” when you know it.
- The time and place, so they don’t have to ask again.
- One way to change the plan, on the same chat.
Reminders about an existing booking are usually utility messages at ₹0.115 each in India, plus GST. A discount you send first is marketing at ₹0.8631. Estimate a month.
More on this: WhatsApp auto-replies for business.
Team chat and campaigns on WaBot start at ₹840/month + GST. Meta’s message fees are separate, and WaBot does not add a markup. See plans.
Send reminders from the business number, not a personal phone.
Frequently asked questions
When should restaurants and cafes send this?
The day before, or the morning of, while there is still time to refill the slot if they cancel.
Can I send the same text to everyone?
Send it one to one, with that person’s details. A group message exposes everyone’s number.
Is this the same as a promotion?
No. A reminder is about a booking they already made. An offer to people who might buy is a marketing message, and only goes to people who opted in.
Final thoughts
A short WhatsApp reminder restaurants and cafes can send so the appointment, booking or pickup actually happens.
