WhatsApp Auto Reply for Business: 25 Messages You Can Copy (2026)

What makes a good auto reply

• Short. Two or three lines. Nobody reads an essay from a bot.
• Honest about timing. Say when a person will reply, and keep that promise.
• Useful straight away. Include your price list link, hours or location if that’s what people usually ask.
• Ends with a question or next step, so the customer keeps talking.
• Sounds like you. Use the tone you’d use at your counter.

Greeting messages (first message from a new customer)

Hi! 👋 Thanks for messaging [Business]. How can we help you today?

Welcome to [Business]! Reply with:
1 for prices
2 for our location
3 to talk to our team

Hi there! We usually reply within 10 minutes. Meanwhile, here's our catalogue: [link]

Namaste 🙏 Thank you for contacting [Business]. Please share your name and what you're looking for, and we'll get back to you right away.

Hi! You've reached [Business]. Tell us what you need, and our team will reply shortly.

After-hours messages

Thanks for your message! 🌙 We're closed right now and open again at 9 AM. We'll reply first thing in the morning.

Hi! Our team is offline (Mon–Sat, 9 AM–7 PM). Leave your question here and we'll get back to you tomorrow morning.

Thanks for reaching out! We're away until 10 AM. For urgent help, call [number].

Got your message! 👍 We're closed for the night, but you can see our prices here: [link]. We'll reply in the morning.

Hi! It's after hours, but don't worry, your message is saved. Expect our reply by 10 AM tomorrow.

Holiday and leave messages

Happy Onam! 🌼 We're closed until [date]. We'll reply to every message when we're back.

Hi! Our office is closed for Diwali until [date]. Orders placed now will ship on [date]. 🪔

Thanks for your message. We're on a short break and back on [date]. For anything urgent, call [number].

Enquiry and pricing messages

Thanks for your enquiry! To send you the right price, please tell us:
• What you're looking for
• Quantity or number of people
• Your preferred date

Hi! Here's our latest price list: [link]. Reply with any questions, we're happy to help.

Thanks for asking about [product/service]! A team member will send you details within 15 minutes.

Hi! 🌴 Thanks for your trip enquiry. How many people are travelling, and on what dates? We'll send you options right away.

Thanks for contacting us! Would you like to book a call or get details here on WhatsApp?

Order and booking messages

Thanks for your order! 🛍️ We'll confirm it within 30 minutes and share delivery details.

Hi! To check your order, please reply with your order number.

Your booking request is received ✅ We'll confirm availability shortly.

Thanks! Payment received. Your receipt will arrive here in a few minutes.

Missed-call and away messages

Sorry we missed your call! 📞 How can we help? Reply here and we'll respond quickly.

We're with other customers right now. Your message is in the queue, and we'll reply in a few minutes.

Thanks for waiting! A team member will be with you shortly.

How to set up auto replies on the WhatsApp Business app

1. Open the WhatsApp Business app and go to Settings → Business tools.
2. Tap Greeting message to set a reply for new customers, or Away message for after-hours replies.
3. Turn it on, write your message, and choose the schedule and recipients.

Auto replies on the WhatsApp Business API with WaBot

On the WhatsApp Business API, auto replies are part of a full inbox rather than a single setting. With WaBot you can:

• Set an auto response for new chats, and control how often the same customer receives it, so regulars aren’t greeted every time.
• Answer common questions with an AI agent trained on your website, prices and FAQs. It replies in seconds, any time of day. AI usage is pay-as-you-go from your WaBot wallet.
• Build menus and flows (“Reply 1 for prices”) with workflows on the Base Plan.
• Hand over to your team in one shared inbox, so the right person picks up the chat.

Fast replies also save money. When you reply within 24 hours of a customer’s message, the first 1,000 replies each month are free. See Meta’s rates for India.

Frequently asked questions

How do I set an auto reply on WhatsApp Business?

In the WhatsApp Business app, go to Settings → Business tools → Greeting message or Away message. On the WhatsApp Business API, set auto replies in your provider’s dashboard, such as WaBot’s auto response.

Can WhatsApp auto reply to every message?

The app sends greeting and away messages based on rules you set. The API can reply to every message with an AI agent or chatbot, and hand over to a person when needed.

Is WhatsApp auto reply free?

Auto replies in the WhatsApp Business app are free. On the API, replies within 24 hours of a customer’s message are free for the first 1,000 each month per number, then ₹0.115 each plus GST.

What should a WhatsApp auto reply say?

Thank the customer, say when a person will reply, share one useful link (prices, catalogue or location), and end with a question so they keep the conversation going.