Empty slots from forgotten appointments are what the reminder is for. It is a visit time, not medical advice. A template means the wording is approved once and the name, time and place change for each person.
This is a message about something they already booked. That is different from an offer.
Copy this
Hi {{1}}, this is a reminder of your appointment at {{2}} on {{3}} at {{4}}. Reply YES to confirm or CHANGE if you need another time.
What to put in the blanks
- The customer’s name, not “Dear customer” when you know it.
- The time and place, so they don’t have to ask again.
- One way to change the plan, on the same chat.
Reminders about an existing booking are usually utility messages at ₹0.115 each in India, plus GST. A discount you send first is marketing at ₹0.8631. Estimate a month.
More on this: WhatsApp for clinics and hospitals.
Team chat and campaigns on WaBot start at ₹840/month + GST. Meta’s message fees are separate, and WaBot does not add a markup. See plans.
Send reminders from the business number, not a personal phone.
Frequently asked questions
When should clinics send this?
The day before, or the morning of, while there is still time to refill the slot if they cancel.
Can I send the same text to everyone?
Send it one to one, with that person’s details. A group message exposes everyone’s number.
Is this the same as a promotion?
No. A reminder is about a booking they already made. An offer to people who might buy is a marketing message, and only goes to people who opted in.
Final thoughts
A short WhatsApp reminder clinics can send so the appointment, booking or pickup actually happens.
