Tips

Ask patients for a Google review on WhatsApp the evening after a routine visit, while the visit is still fresh.

How hotels and homestays stop losing chats on a personal phone. Night enquiries sit on the owner's phone, and the morning front desk never sees them.

The common one: sending today's fish special to every number saved in the manager's phone. What to do instead.

Ask guests for a Google review on WhatsApp checkout morning, while the visit is still fresh.

What to send when someone taps a Click-to-WhatsApp ad for a festival package and lands in your chat. The first hour matters more than the ad.

A worked example for hotels and homestays: 1,800 replies, 350 check-in messages and 200 stay offers.