The receptionist, the nurse and the doctor each keep a separate chat, so a reschedule gets confirmed twice.
Customers see one business name. The team sees the same thread, including anything that arrived after hours.
What changes
- Anyone on the team can reply from a laptop. The phone does not have to be in the room.
- Two people can see that someone already answered.
- When a staff member leaves, the chats stay on the business number.
The free WhatsApp Business app is built around one main phone. A shared inbox needs the WhatsApp Business API. How the shared inbox works.
Set it up in this order
- Connect the business number, not a staff member’s personal number.
- Add the people who should reply.
- Turn on an after-hours reply so a night message collects the details.
- Use tags for open enquiries so they are still visible the next day.
More on this: WhatsApp for clinics and hospitals.
Team chat and campaigns on WaBot start at ₹840/month + GST. Meta’s message fees are separate, and WaBot does not add a markup. See plans.
Move the chats off one person’s phone.
Frequently asked questions
Will customers see the staff names?
They see the business display name and one number. Your team sees who sent each reply.
What does this cost?
WaBot paid plans with team chat start at ₹840/month + GST. Meta charges for messages separately.
Can two people reply at once?
They can both open the chat. The thread is shared, so the second person can see the first reply.
Final thoughts
How clinics stop losing chats on a personal phone. The receptionist, the nurse and the doctor each keep a separate chat, so a reschedule gets confirmed twice.
