This is an example for car workshops, using India’s rates from 1 October 2026. Your month will differ. The rates will not: marketing is ₹0.8631, and utility and replies are ₹0.115, before 18% GST.
The first 1,000 replies each month, per number, are free. Messages the customer sends you are free.
The example
| Messages | Rate | Amount |
|---|---|---|
| 700 replies inside the free 1,000 | ₹0 | ₹0.00 |
| 0 further replies | ₹0.12 | ₹0.00 |
| 300 ready-for-pickup messages | ₹0.12 | ₹34.50 |
| 80 service-due reminders they opted into | ₹0.86 | ₹69.05 |
| Subtotal, before GST | ₹103.55 | |
| Total, with 18% GST | ₹122.19 |
About ₹122.19 to Meta for the messages. WaBot does not add a markup on these rates. Change the volumes in the free calculator.
The WaBot plan is separate. Team chat and campaigns start at ₹840/month + GST. This table is only Meta’s message fees.
More on this: WhatsApp Business app vs the API.
Team chat and campaigns on WaBot start at ₹840/month + GST. Meta’s message fees are separate, and WaBot does not add a markup. See plans.
Work out your own month before you pick a plan.
Frequently asked questions
Are customer messages free?
Yes. You pay when the business sends a template or a reply, not when they write to you.
Do replies stay free inside the 24-hour window?
The first 1,000 replies a month are free. After that they are ₹0.115 each, including replies inside an open conversation. Utility templates are charged too.
Does a bigger WaBot plan reduce Meta’s rates?
No. Meta’s rates are the same on every plan. WaBot does not mark them up.
Final thoughts
A worked example for car workshops: 700 replies, 300 ready-for-pickup messages and 80 service-due reminders they opted into.
