Most patients will not go looking for your Google listing later. They will tap a link if you send it the evening after a routine visit.
Ask only when the visit went well. A review request after a complaint makes things worse.
Copy this
Hi {{1}}, thank you for visiting {{2}} today. If the visit was helpful, a Google review helps other patients: {{3}}
Send it yourself, or let a workflow send it
You can send this as a template to each person. On WaBot, sending it automatically when the job ends uses workflows, which are on the Base Plan at ₹9,240/year + GST. The Starter plan at ₹840/month + GST includes the shared inbox and campaigns, not workflows.
Don’t offer a discount in exchange for a review. Ask, and leave the rating up to them.
More on this: WhatsApp for clinics and hospitals.
Team chat and campaigns on WaBot start at ₹840/month + GST. Meta’s message fees are separate, and WaBot does not add a markup. See plans.
Put the review link one tap away.
Frequently asked questions
When is too late to ask?
After a week, most people have moved on. The evening after a routine visit is the window.
Does the WhatsApp badge or green tick help reviews?
No. Meta’s official badge does not change reviews or message prices. The link and the timing do the work. What the badge actually is.
Can I automate this on every plan?
Sending it by hand works on the paid chat plans. Automatic sending when a job ends is a workflow, on the Base Plan.
Final thoughts
Ask patients for a Google review on WhatsApp the evening after a routine visit, while the visit is still fresh.
