Who We Are
Wabot is a WhatsApp Business API platform from Pinetech, Infopark, Thrissur. It gives a business one WhatsApp number that a whole team can answer, with templates and campaigns, no-code workflows, WhatsApp Flows, a catalog with in-chat payments, and integrations with the store and CRM tools you already use.
Wabot is a Meta Tech Provider. Your number and your message charges stay with Meta; Wabot adds the inbox, the automation and the support.
Getting started
Wabot is a platform for the WhatsApp Business API: a shared team inbox, message templates and campaigns, no-code workflows, WhatsApp Flows forms, a catalog with in-chat payments, and integrations with Shopify, WooCommerce, Wix and other tools. You can also use it from Claude through the Wabot connector.
Wabot is a Meta Tech Provider. Your WhatsApp number stays on your own Meta business portfolio, and Meta bills its message charges to you directly, with no Wabot markup. Wabot is built by Pinetech in Infopark, Thrissur, Kerala. New here? Start with WhatsApp Business app vs API.
Create a free account at app.wabot.shop, then connect your WhatsApp Business number through Meta’s embedded signup: log in with Facebook, pick or create the business portfolio, and confirm the number with the OTP Meta sends. No card is needed.
In India, connecting a number starts a 15-day trial of the Base Plan, workflows included. The step-by-step is in how to get the WhatsApp Business API, and the product guides are at docs.wabot.shop.
Yes. The WhatsApp Business API runs on a Meta business portfolio, so you log in with a Facebook account that can manage that portfolio. Your WhatsApp Business Account and phone number are created under it, and you keep full ownership. Business verification is optional at the start.
Yes. If the number is on the WhatsApp Business app, you can keep using the app and connect the same number to the API as well (Meta calls this coexistence; it has supported Indian numbers since May 2025), and your recent chats and contacts can come along. The other route is to delete the WhatsApp account on the phone and register the number on the API. A number on the personal WhatsApp app has to leave that app first. Details and what changes: use your existing WhatsApp number for the API.
Not to start. You can connect a number, send and receive messages and get templates approved without it. Verification matters when you want to grow past the starting messaging limit and for the Official Business Account badge. What Meta checks and how to fix a rejection: Meta business verification rejected.
No provider can. The green tick is Meta’s Official Business Account badge (now shown as a blue checkmark), and Meta decides who gets it. We can tell you what Meta looks for and help you apply: WhatsApp green tick explained.
Numbers, limits and policy
A new business portfolio starts at Meta’s 250 tier: template messages to 250 unique people outside a customer service window in any rolling 24 hours. Replies to customers who messaged you in the last 24 hours don’t count. The limit rises to 1,000, 10,000, 100,000 and unlimited as you send at good quality. How the tiers work: WhatsApp messaging limits.
Yes, if you follow Meta’s rules: send marketing only to people who opted in, use approved templates, keep an opt-out line, and watch your quality rating. Wabot campaigns go to the contacts, groups or tags you choose and exclude blocked contacts. Read how to send bulk WhatsApp messages without getting banned and what counts as opt-in.
Restrictions come from Meta, and only Meta can lift them. The recovery steps, the appeal from Meta Business Support and what to change afterwards are in WhatsApp Business account banned or restricted. Our support can check the error with you and point to the right appeal.
Any country where the WhatsApp Business API is available. Plans are priced in Indian rupees for India and in US dollars elsewhere, and both can be paid by card. Meta’s per-message rates depend on the customer’s country.
Pricing and billing
There is a Free plan to create your account and connect a number. In India the paid plans are Starter at ₹840/month + GST, Silver at ₹2,160/month + GST, Gold at ₹5,749/month + GST and the Base Plan at ₹9,240/year + GST, which includes workflows. Outside India, plans are priced in US dollars. See the pricing page. Meta’s message charges are separate and billed by Meta.
Meta charges per delivered message, by category and by the customer’s country, and bills your Meta account directly. For Indian numbers from 1 October 2026: marketing ₹0.8631, utility and authentication ₹0.115, plus 18% GST. Replies within 24 hours of a customer’s message are service messages: the first 1,000 a month per number are free, then ₹0.115 each. Messages customers send you are free. Worked examples: WhatsApp Business API pricing in India.
The Free plan has no time limit. In India, connecting your WhatsApp number starts a 15-day Base Plan trial with workflows, campaigns and the team inbox, no card needed. When it ends you choose a plan or stay on Free.
No setup fee and no contract. Monthly plans renew monthly and can be cancelled any time; the Base Plan is billed yearly.
Upgrade any time from Settings → Pricing → Upgrade Now; the change applies straight away. To downgrade or cancel, write to hello@wabot.shop. There are no cancellation fees, and we don’t refund the unused part of a paid period.
Cards through Razorpay, in rupees for India and in US dollars elsewhere. For a yearly plan paid by bank transfer, contact hello@wabot.shop.
AI usage (the AI agent and template generator) is paid as you go from your wallet. Top it up under Pricing → Wallet; the Usage table lists every AI charge with the tokens used and your balance before and after. Details: plans, billing and wallet.
Messaging and templates
When a customer messages you, you can reply with any message for 24 hours. After that you can only reach them with a template that Meta has approved. This is why order updates, reminders and offers are sent as templates. Examples to copy: 30+ WhatsApp template examples.
Meta sorts every template into marketing (offers, announcements, anything that persuades), utility (a specific transaction or request the customer made, such as an order update) or authentication (one-time passcodes). The category sets the price and the rules. How Meta decides: WhatsApp template categories.
Usually a mismatch between the content and the category, placeholders at the start or end of the text, a shortened link, or wording that looks like spam. Wabot shows Meta’s status and reason next to each template. Fixes for the common reasons: WhatsApp template rejected: how to fix it.
Yes, with an approved template, to people who agreed to hear from you. Marketing messages need an explicit opt-in; messages about something the customer asked for, such as an order they placed, are utility. How to collect WhatsApp opt-in.
Yes. A campaign goes to the contacts, groups or tags you pick, now or at a scheduled date and time, and reports sent, delivered, read and failed per contact. How to send a WhatsApp broadcast and how to schedule WhatsApp messages.
Features
Yes. The shared inbox shows every chat to the team, with assignment, roles, tags, notes and follow-ups, so you can see who replied and who is waiting. WhatsApp shared inbox for teams and WhatsApp Business with multiple users.
Yes. Set an auto-reply for new chats, build workflows from triggers (a message that contains a word, a button tap, a form, an order, a Shopify event, no reply for a while) and actions (send a message or template, tag, assign, create a follow-up, request payment), and optionally let an AI agent trained on your website and FAQs answer routine questions. How to create a WhatsApp chatbot without coding.
Yes. Link your Meta catalog under Commerce → Products, and customers browse, add to a cart and send the order in the chat. A workflow then sends a payment request with a Review and Pay button through Razorpay (INR), and orders show under Commerce → Orders with their payment status. How to set up a WhatsApp store.
Yes. Under Settings → Integrations you can connect Shopify, WooCommerce, Wix, Square, Pipedrive and Notion. The store integrations install the templates and ready-made workflows for order confirmation, fulfilment updates and abandoned carts, and you can build your own with the integration’s triggers. Integrations overview and Shopify order notifications on WhatsApp.
Yes. Wabot is listed in the Claude directory as Wabot – WhatsApp: sign in, allow access, and ask Claude to send a template, reply to a chat or summarise your inbox. Developers can connect the same MCP server to ChatGPT, Cursor, VS Code and other tools. WhatsApp in Claude and the Wabot MCP server.
Yes, with WhatsApp Flows: forms that open inside the chat for bookings, lead details, surveys or addresses, built in Wabot’s flow builder. WhatsApp Flows explained.
Support
WhatsApp us at +91 91889 12767 or email hello@wabot.shop. Online support is available on working days from 10 AM to 8 PM IST. The product guides are at docs.wabot.shop, and the blog has step-by-step guides for the common setups.
Wabot is built and supported by Pinetech, Ground Floor, Mandaram, Infopark, Thrissur, Kerala 680308, India.